Shipping Policy

Sometimes we ship packages out much sooner than scheduled, every now and then there may be a slight 1-3 day delay in shipping out packages due to an influx in orders. Please keep this in mind if you do not see your tracking number update once you receive one, or if you have not received one just yet. Also please add this time onto the USPS 24-48 hr tracking update and travel time, this information will save you time and aggravation in contacting us about your order. 

Please allow 24 to 48 hrs for your tracking to update. After you have received your tracking number. Should your tracking number not update within 24-48 hrs give it another few more days to update. Sometimes the USPS tracking systems can be off track, there is no need to contact us about this matter because we can only see exactly what you see. We would have to wait as well for their systems to update in order to tell you the status of your delivery. The only time we can step in and help with anything concerning your package is if it has been shipped back to us and is in our possession.

We always take an extra (2 days) to process and ship out orders on top of schedule deliveries after any HOLIDAY" It does not matter if its a major HOLIDAY or NOT". Reason being, we are usually not open on HOLIDAYS" and we always have a lot of orders to fulfill when we return back into our office. If you order 1 day before or 1 day after any holiday your order won't be processed until (2 days) after any holiday.  Also if you order 1 day before or 1 day after any holiday on or after Wednesday your order won't be shipped out until Monday because it falls on a weekend and we are closed on Saturday and Sunday.

We are not responsible for packages once they leave our care, We are not responsible for items lost or redirected in shipping. Let that be repeated again! We are not responsible for packages once they leave our care, AGAIN! We are not responsible for items lost or redirected in shipping.

Should your package not arrive, cannot be accounted for or if it's a possibility it was stolen after you have tried to speak to your carrier about the situation, please contact the post office. Also if your package never arrives or your tracking history shows its standing still at a USPS facility (It does not matter what facility, It could be here in Georgia or where you are located or somewhere else) please DO NOT CONTACT US! That is not something we can help you with, WHY? Because we do not physically have your package, THEY DO! We cannot assist you with something that is not in our possession, we would be running around in circles trying to do so. The same thing they are going to tell you, they are going to tell us and in fact, have already.

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HOW DO WE KNOW?  because we have already had that experience, we reached out to the USPS Internal Services to get advice on this matter. The sound advice that we received from the USPS Internal Representatives about how to handle these kinds of issues is exactly what we are telling you to do. When you make a conscious decision to shop with us you are agreeing and stating that you are fully aware of our Shipping Policy and Terms. So again, you would need to contact the post office about your package and give them your tracking number (USPS) HERE 

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The only way we can help you with any shipping issues is if your package was returned back to us. Once we receive your returned package and it is back in our possession we can reship it back out to you, information on our reshipment policy is below. Should your package be returned to us/or not returned to us because you provided an incorrect address, a partial address or you were not present to collect your package, or it did not make it through customs for whatever reason... ETC. We will not issue a refund for your entire product or products purchased including shipping cost "NON NEGOTIABLE"

If you pay by E-Check your order will not be processed until your E-Check has cleared. For example, if you purchased something on the 10th of the month and your E-Check doesn't clear until the 27th of the month your order will not be processed until the 27th of the month or the next day. Please do not ask us why we haven't shipped out your order when you know good and well your E-Check didn't clear until 1-2 weeks later. We will not ship out any items until we receive payment. (We are using the 7th and 27th as example dates)

If there is something that we've done wrong or incorrect on our behalf which concerns your purchase order we will take full responsibility. However, you have 8 hrs from the date, time and tracking information of delivery to let us know if there is an issue. If you do not inform us of any issue within 8 hrs upon receiving your package regarding your order we will not assume or take any responsibility regarding your order. Since we are closed on Saturday and Sunday and you receive your order on a Friday we must see an email from you within the same 8 hr time frame on either Friday the latest Saturday by 7 a.m ( EST)